To receive your product by the next working day you must place your order online or over the phone with us before 12pm. For orders placed before 12pm Monday-Thursday you will receive next day delivery.
Any orders placed on a Friday before 12pm should be delivered on the following Monday. Weekends and public holidays are not classed as working days.
Standard Delivery times are between 8AM and 5PM. Prior to your product being dispatched you will receive a telephone call to confirm your delivery date.
If you have provided a mobile telephone number with your order and requested SMS delivery alerts, you will receive a free SMS alert up to two hours prior to your product being delivered.
For security reasons, all deliveries must be signed for. Make sure that you or a trusted neighbour will be on hand to sign for the delivery. In the unlikely event that you receive a damaged item please let us know within 48 hours so we can organise a replacement.
Please note: our delivery service is a standard doorstep delivery service, our couriers will not be able to carry deliveries into your property or upstairs. You will need to be on hand to collect and sign for your delivery from the entrance of the building. Please be aware of this when choosing a delivery date.
A Saturday morning delivery is available on request but also carries a variable surcharge depending on your delivery location.
Unfortunately Sunday delivery is not possible.
We can offer a morning delivery or a timed booking delivery for a variable surcharge which depends on your delivery location.
Some of our products can be heavy, and we recommend you have assistance from a second person to be able to unload and accept the delivery.
Heavier items will be delivered on a pallet. All pallets are delivered at the side of the road; unfortunately the courier drivers are not insured to help you carry the items into your home.
Whilst we do our utmost to ensure your product is delivered next day however we cannot guarantee this in all cases. The delivery date is an estimate only which can be affected by courier service delays, product availability, weather and delivery location. If you are having your product professionally installed we highly recommend waiting until you have received the product before arranging a fitting date. We cannot be held responsible for contractor’s costs if delivery is delayed. Please see our terms and conditions for more information.
For delivery to addresses outside mainland UK we can deliver to your preferred freight forwarder. You will be charged a normal delivery for this.
Alternatively, we can arrange a full delivery for you. This includes, but is not limited to, the Channel Islands, the Isle of Wight, the Isle of Man and the Scottish Isles. Contact our friendly sales team for the cost of delivery to your address.
Whilst we do our best to ensure fast delivery to our valued customers located in remote areas such as the Scottish Highlands or Islands, delivery times of 2 – 4 working days should be expected.
If you prefer, a collection service is available from our warehouse in Blantyre, South Lanarkshire. Give us a call on 01698 720679 to arrange a suitable collection time.